Privacy Policy

Effective starting:  1 February 2025

This privacy policy applies to all Personal Information collected by Corson Fiske Group Pty Ltd ACN: 665 242 811 and Corson Fiske Advisors Pty Ltd ACN: 681 339 604 (We, Us or Our) via the website located at www.corsonfiske.com.au and www.corsonfiske.au  (Website).

This Privacy Policy describes how and why we collect Personal Information about you, how we use, manage, store, and disclose that information, and how you can exercise your privacy rights. This Privacy Policy also outlines how you can contact us to access and update your Personal Information and/or how you can raise any privacy concerns.

We recommend that you read this Privacy Policy in full to ensure you are fully informed. However, if you wish to only access a particular section of this Privacy Policy, then you can click on the relevant link below to jump to that section.

  1. What information do We collect?

The Personal Information we may collect includes information that you provide voluntarily to us, information that we collect automatically and information that we obtain from third party sources. This may include, but is not limited to:

  • your contact details, including your name, mailing and email addresses, and phone numbers;
  • any usernames you may hold, any social media profiles you may hold, job title(s), company name, photographs, and any additional information connected with a profile or account that you create or that is created for you;
  • your billing information, your payment details and billing address, as well as other personal information that may reasonably be construed as billing information;
  • preferences about the way you would like us to communicate with you, including in respect of marketing communications;
  • information about the way you access and use the Corson Fiske Services, the content you post, your interactions with other users, and your use of features, links and third-party integrations;
  • log information such as but not being limited to your IP address, the date and time when you used the Corson Fiske Services, the details of the webpage you visited before accessing the Corson Fiske Services, your browser type, configuration and plug-ins, your language preferences, and cookie data.
  • Information about the device on which you are using the Corson Fiske Services, including but not limited to the device type and settings, operating system, device identifiers, application IDs, and crash information. We may use your Wi-Fi and IP address from your device or browser to ascertain your general location, however we will only collect GPS location data from your mobile device with your consent;
  • analytics information collected when you use the Corson Fiske Services, or information that we generate or derive, including through queries we run in respect of use of the services and content contained in the services. This data, which could incorporate Personal Information, may include the username and IP address of the person using the Corson Fiske Services, the parts of the Corson Fiske Services being accessed and used, any relevant domain names and identifiers, and data about attachments (including their original filenames and sizes). We may also collect aggregated analytics data about the use of the Corson Fiske Services, which will not contain Personal Information;
  • information about third-party services you integrate when using the Corson Fiske Services. We will connect any such services to the Corson Fiske Services, and we may receive information about your account (including Personal Information) from the third-party service provider. We will not collect or hold your passwords for any third-party services; and
  • information about our user base and the performance of marketing campaigns. This might include Personal Information and/or aggregated information that does not identify individuals.

We may also process Personal Information incorporated in the content that users create, provide, post, host, upload, store, communicate or display when you use the Corson Fiske Services (“User Content”). This may include sensitive information, such as but not limited to personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation. Where we process Personal Information in content, we do so on behalf of our customers and users and it is their responsibility to have lawful grounds to use that Personal Information, and to provide that Personal Information to us to process. Given we will not be responsible for obtaining consent for the use of any sensitive information that is incorporated in any User Content, we state it is in your best interests to not provide us any sensitive information.

  1. Types of information

The Privacy Act 1998 (Cth) (Privacy Act) defines types of information, including Personal Information and Sensitive Information.

  1. Personal Information

Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable:

  1. whether the information or opinion is true or not; and
  2. whether the information or opinion is recorded in a material form or not.

If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “Personal Information” and will not be subject to this privacy policy.

  1. Sensitive Information

Sensitive Information is defined in the Privacy Act as including information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive Information will be used by Us only:

  1. for the primary purpose for which it was obtained;
  2. for a secondary purpose that is directly related to the primary purpose; and
  3. with your consent or where required or authorised by law.
  1. How We collect your Personal Information
  1. We may collect Personal Information from you whenever you input such information into the Website, related app or provide it to Us in any other way.
  2. We may also collect cookies from your computer which enable Us to tell when you use the Website and also to help customise your Website experience. As a general rule, however, it is not possible to identify you personally from Our use of cookies.
  3. We generally don’t collect Sensitive Information, but when We do, We will comply with the preceding paragraph.
  4. Where reasonable and practicable We collect your Personal Information from you only. However, sometimes We may be given information from a third party, in cases like this We will take steps to make you aware of the information that was provided by a third party.
  1. Purpose of collection
  1. We collect Personal Information to provide you with the best service experience possible on the Website and keep in touch with you about developments in Our business.
  2. We customarily only disclose Personal Information to Our service providers who assist Us in operating the Website. Your Personal Information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
  3. By using Our Website, you consent to the receipt of direct marketing material. We will only use your Personal Information for this purpose if We have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from use. We do not use sensitive Personal Information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature, such as an unsubscribe button link.
  1. Security, access and correction
  1. We store your Personal Information in a way that reasonably protects it from unauthorised access, misuse, modification or disclosure. When We no longer require your Personal Information for the purpose for which We obtained in, We will take reasonable steps to destroy and anonymise or de-identify it. However, most of the Personal Information that is stored in Our client files and records will be kept for a minimum of 7 years to fulfill Our record keeping obligations.
  2. The Australian Privacy Principles (APP):
    1. permit you to obtain access to the Personal Information We hold about you in certain circumstances (APP 12); and
    2. allow you to correct inaccurate Personal Information subject to certain exceptions (APP 13).
  3. Where you would like to obtain such access, please contact Us in writing on the contact details set out at the bottom of this privacy policy.
  1. Complaint procedure
  1. If you have a complaint concerning the manner in which We maintain the privacy of your Personal Information, please contact Us on the contact details set out at the bottom of this privacy policy.
  2. All complaints will be considered by Our privacy officer and We may seek further information from you to clarify your concerns. If We agree that your complaint is well founded, We will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner (OAIC).
  1. Overseas transfer

Your Personal Information will not be disclosed to recipients outside Australia unless you expressly request Us to do so. If you request Us to transfer your Personal Information to an overseas recipient, the overseas recipient will not be required to comply with the APP and We will not be liable for any mishandling of your information in such circumstances.

  1. GDPR

In some circumstances, the European Union General Data Protection Regulation (GDPR) provides additional protection to individuals located in Europe. The fact that you may be located in Europe does not, however, on its own entitle you to protection under the GDPR. Our Website does not specifically target customers located in the European Union and We do not monitor the behaviour of individuals in the European Union, and accordingly the GDPR does not apply.

  1. How to contact Us about privacy

If you have any queries, or if you seek access to your Personal Information, or if you have a complaint about Our privacy practices, you can contact Us on: info@corsonfiske.au or write to our Privacy officer at Corson Fiske privacy Officer PO Box 75 Macquarie Park NSW 2113 Australia.

When you request that we access or correct your Personal Information, we will need to locate the relevant information, so it would greatly assist us if you could supply as much supporting detail as possible. Where we refuse any access or correction request, we will comply with any requirements under applicable laws to notify you of our reasons for doing so and the mechanisms through which you may complain. Where we deny a request to correct information after you have made a request to us, we will comply with any applicable legal requirements to advise you of any inaccuracies or lack of necessary detail within your request.   

We take your privacy complaints seriously at all times. Where you inform us that you have a complaint about our handling of your Personal Information, we will contact you to let you know which of our team members will investigate your matter and the timeframe within which they will aim to respond to you.