Technology
Enterprise Applications
ERP, CRM and core system advisory — from selection through implementation to the post-go-live reality.
Technology
Independent technology advisory across AI, data, cloud and cyber.
Overview
How we help.
ERP and CRM projects are some of the largest, riskiest and most consequential investments a business will make. They routinely run over budget, over time and under-deliver — not because the technology is inadequate, but because the commercial, operational and organisational dimensions of the implementation were not properly managed.
Corson Fiske provides independent advisory on enterprise application programs — from vendor selection and business case development through implementation governance and post-go-live stabilisation. We are independent of vendors and system integrators, which means our advice reflects what the business actually needs.
Our role is to protect the client’s interests throughout a process where everyone else in the room has a financial incentive for the program to get bigger, longer and more complex.
Capabilities
- Business case and investment justification
- Vendor and SI selection
- Contract negotiation and commercial terms
- Implementation governance and oversight
- Program assurance and health checks
- Change management and adoption
- Data migration planning
- Post-go-live stabilisation and value realisation
Client Situations
When clients engage us.
The issues that bring clients through our door tend to fall into familiar patterns.
A system selection is underway
The business is evaluating ERP, CRM or other enterprise platform options and needs independent vendor-neutral advice.
A program is in trouble
An existing implementation is off-track and independent assurance is needed to understand the real position.
Contract negotiation is at a critical point
Commercial terms with a vendor or SI need experienced negotiation support.
Post-go-live issues are mounting
The system is live but not delivering the expected value. A structured review is required.
A vendor or SI is underperforming
An implementation partner is failing to deliver. Independent assessment and intervention is needed to protect the program.
A board-level technology decision is pending
The board has been asked to approve a significant technology investment and wants independent assurance on the business case and risk.
Outcomes
What you can expect.
- Selection decisions grounded in commercial reality
- Contract terms that protect the client
- Implementations that deliver on business case
- Recovered value from troubled programs
Client Success
Outcomes from recent engagements.
Indicative results from engagements within this practice area. Client details have been anonymised; outcomes reflect actual matters completed by the firm.
$4.8M
Saved on Cloud Spend
FinOps engagement
Delivered a cloud cost optimisation program that reduced annual cloud spend by $4.8M while preserving all production capability.
Financial services firm
6 months
AI Strategy to Production
AI advisory
Moved a logistics operator from an AI strategy document to three production-grade AI use cases in six months, with measurable ROI.
Logistics operator
$12M
Contract Savings
Sourcing engagement
Renegotiated an enterprise software contract delivering $12M of savings over the renewal term with improved service levels.
Mid-market client
Why Corson Fiske
Experience where it counts.
Clients engage Corson Fiske because they need advice they can act on — delivered by senior practitioners who understand both the technical detail and the commercial consequences. Every engagement is led by a partner with direct experience in enterprise applications.
Our integrated structure means tax, legal, accounting and advisory questions are resolved within a single firm. For clients operating across Australia, Asia, New Zealand or Asia, our office network in Sydney, Melbourne, Perth, Singapore and Auckland provides consistent advice across jurisdictions.
Our Approach
A refined four-phase method for every engagement.
Corson Fiske applies the same disciplined framework to every matter, regardless of scale. The phases below are not a marketing device — they are the actual structure our partners use to move clients from uncertainty to resolution.
Phase One
01
Understand
A confidential partner-led briefing to establish the facts, commercial drivers, timing pressures and stakeholder dynamics.
- Confidential scoping conversation
- Document and data review
- Stakeholder mapping
- Initial risk identification
Phase Two
02
Analyse
Structured technical and commercial analysis of every realistic option, with a clear view of risks, costs and likely outcomes.
- Technical legal and tax analysis
- Commercial modelling
- Risk-weighted options assessment
- Precedent and market benchmarking
Phase Three
03
Recommend
A written partner recommendation in plain English — not a list of caveats. We stand behind our advice and explain our reasoning.
- Clear written recommendation
- Implementation sequencing
- Stakeholder communication plan
- Contingency and fallback positions
Phase Four
04
Execute
Hands-on delivery of the agreed plan with partner oversight, regular milestone reporting and clear handback at completion.
- Implementation leadership
- Stakeholder engagement
- Milestone tracking and reporting
- Completion review and handback
Key Considerations
What clients need to know.
Engaging external advisors on any significant matter raises practical questions about scope, timing, cost and outcomes. We believe in being straightforward about each of these from the first conversation.
How engagements typically begin
Every engagement starts with a confidential initial conversation — usually 30 to 60 minutes — in which we listen to the situation, ask the questions needed to understand it properly, and share a view on whether and how we can help. There is no charge for this conversation and no obligation to proceed.
How we scope and price work
We prefer fixed-fee or capped-fee arrangements wherever the scope allows. Where the scope is genuinely uncertain — as in contested matters — we agree hourly rates upfront and provide regular fee updates against defined phases. We do not bill for internal discussions, file opening or routine administration.
Who you will work with
Every engagement is led by a partner with direct experience in the matter type. That partner remains your primary point of contact throughout. Specialist colleagues join the team where their expertise is required, but you will never be passed from person to person or find the partner you hired is no longer on the file.
How we handle confidentiality and privilege
All engagements are subject to strict confidentiality. Where legal advice is being delivered, it is provided through our incorporated legal practice and attracts legal professional privilege. We take document security, information handling and communications discipline seriously on every matter.
Get the right advice from Corson Fiske.
Confidential, no-obligation initial consultations with a partner who specialises in enterprise applications.